We’re sorry, but emailxxx can’t be found in the sharepointxxx directory

This short article shows you how to resolve the SharePoint access error “We’re sorry, but emailxxx can’t be found in the sharepointxxx directory”.


I did not find any alternative but to use SharePoint Online Management Shell to remove the user.

1. Install the SharePoint Online Management Shell.

2. Connect to SharePoint Online https://technet.microsoft.com/en-us/library/fp161372.aspx. For example, Connect-SPOService -Url https://contoso-admin.sharepoint.com -credential admin@contoso.com, where:

– Url is the URL of the SharePoint Online Administration Center.

– Credential is the user name to which you want to grant access to the SharePoint Online Administration Center site.

3. Type Get-SPOExternalUser –PageSize 50.

4. Delete the user Remove-SPOExternalUser –UniqueIDs xxx.




About chanmingman

Since March 2011 Microsoft Live Spaces migrated to Wordpress (http://www.pcworld.com/article/206455/Microsoft_Live_Spaces_Moves_to_WordPress_An_FAQ.html) till now, I have is over 1 million viewers. This blog is about more than 50% telling you how to resolve error messages, especial for Microsoft products. The blog also has a lot of guidance teaching you how to get stated certain Microsoft technologies. The blog also uses as a help to keep my memory. The blog is never meant to give people consulting services or silver bullet solutions. It is a contribution to the community. Thanks for your support over the years. Ming Man is Microsoft MVP since year 2006. He is a software development manager for a multinational company. With 25 years of experience in the IT field, he has developed system using Clipper, COBOL, VB5, VB6, VB.NET, Java and C #. He has been using Visual Studio (.NET) since the Beta back in year 2000. He and the team have developed many projects using .NET platform such as SCM, and HR based applications. He is familiar with the N-Tier design of business application and is also an expert with database experience in MS SQL, Oracle and AS 400.
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